91 Lottery - Privacy Policy

Information we collect

Account and registration data

When you register on 91 Lottery, we collect your full name, date of birth, email address, and mobile number. Where identity verification is required under applicable Indian law, we may also collect a government-issued document number such as an Aadhaar number or PAN card reference to confirm your age and residency.

Financial and transaction data

To process deposits, withdrawals, and prize disbursements, 91 Lottery collects payment instrument details including UPI IDs linked to apps such as PhonePe, Google Pay, or BHIM, as well as bank account numbers, wallet identifiers, transaction amounts, timestamps, and reference numbers. We do not store full card numbers on our servers; card payments are tokenised by our payment processor before reaching our systems.

Usage and device data

We automatically collect information about how you interact with the 91 Lottery platform, including IP address, device type, operating system, browser version, pages visited, session duration, and referring URLs. This data is used to maintain platform security, diagnose technical issues, and improve the overall user experience across mobile and desktop environments.

Cookies and similar technologies

91 Lottery uses cookies, pixel tags, and local storage to keep you signed in, remember your preferences, prevent fraud, and measure the performance of promotional campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality such as saved game preferences or session continuity.

How we use your information

Providing and operating the platform

We use your personal data to create and manage your 91 Lottery account, process lottery entries and prize payments, authenticate your identity at login, and deliver the services you have requested. Transaction records are reconciled daily to ensure prize credits and withdrawal settlements reach the correct UPI handle or bank account without delay.

Legal and regulatory compliance

Indian law and applicable gaming regulations require us to verify user identities, retain transaction records, report certain financial activity, and respond to lawful requests from government authorities. We process personal data as necessary to meet obligations under the Information Technology Act, 2000, and relevant state-level gaming frameworks.

Fraud prevention and security

We analyse account activity, device signals, and transaction patterns to detect and prevent fraudulent conduct, unauthorised access, and other prohibited behaviour. For example, multiple accounts linked to a single device fingerprint or UPI VPA trigger an automatic review before further transactions are permitted. This processing is carried out in our legitimate interest and in the interest of the wider 91 Lottery user community.

Marketing and promotions

Where you have opted in, we may use your email address or mobile number to send information about 91 Lottery promotions, new game formats, and special offers via SMS or WhatsApp. You may withdraw consent at any time by following the opt-out link in any marketing message or by updating your notification preferences inside your account settings.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data 91 Lottery holds about you, to ask us to correct inaccurate information, and, where no legal retention obligation applies, to request deletion of your data. Requests can be submitted through the account settings panel or by contacting our support team directly. We will respond within 30 days of receiving a verified request.

Withdrawal of consent and objection

Where we rely on your consent to process personal data, for instance, for location access or marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. You also have the right to object to processing carried out on the basis of our legitimate interests, and we will cease such processing unless we can demonstrate compelling grounds that override your interests.

Data portability

You may request that we provide your account and transaction data in a structured, machine-readable format so that it can be transferred to another service. This right applies to data you have actively provided to us and which we process on the basis of consent or contractual necessity. Requests for data portability are processed within 30 days.

Contact us

How to reach us

For privacy-related queries, correction requests, or complaints, email our Data Protection team at [email protected]. We aim to respond to all privacy enquiries within 5 business days.